FAQ
RETURN POLICY
Returns and Refunds
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Non-live goods may be returned within 14 days of receipt if unused, in original packaging, and in resaleable condition not including postage.
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To initiate a return, contact our support team for a Return Authorisation.
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Return shipping costs are at your expense unless the item is proven faulty or incorrect.
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Refunds will be processed within 7 business days of receiving the returned goods.
SHIPPING TIME
We understand the excitement of waiting for your order to arrive. Our team works diligently to process and ship your order within 1-4 business days for live products and 3-7 for all dry goods. The shipping time may vary depending on your location. Once your order is shipped, you will receive a tracking number to monitor its progress.
PAYMENT METHODS
To provide a seamless shopping experience, we accept various payment methods including credit/debit cards and PayPal. When you proceed to check out, you can select the option that best suits your preferences.
DATA SECURITY
Protecting your data is of utmost importance to us. We utilize secure and encrypted technology to safeguard your personal information. Rest assured that your data is handled with the highest level of confidentiality and integrity.