A: Yes. Little Lotl’s may choose to refund an axolotl purchase instead of releasing or shipping the animal if we believe the aquarium is not safe or suitable.Animal welfare comes before completing a sale.Little Lotl’s may issue a refund rather than supply the axolotl if a customer:Has not properly cycled the aquariumHas unsafe water parametersHas a setup issue that can be corrected but chooses not to correct itRefuses reasonable advice intended to create a safe environmentCannot provide suitable housing for the axolotlIs unwilling to address a concern that could place the animal’s health or welfare at riskWe may ask questions about your aquarium setup, cycling process, temperature, filtration and water parameters before finalising an axolotl sale.If an issue is identified, Little Lotl’s will provide practical guidance and give the customer an opportunity to correct the problem where possible.However, if the aquarium remains unsuitable or appropriate welfare advice is refused, Little Lotl’s reserves the right to cancel the sale and provide a refund instead of supplying the axolotl.We care more about the welfare of the animal than completing a sale.Our goal is to make sure every Little Lotl’s axolotl goes to a properly prepared, safe and stable home where they have the best opportunity to thrive.