Terms & Conditions
Last updated: July 2026
1. Definitions
Little Lotl’s means the business operating this website, located in Victoria, Australia.
Customer means any individual or entity placing an order through our website.
Goods means all live and non-live aquarium products sold by Little Lotl’s, including fish, amphibians, invertebrates, plants, seeded media, equipment, accessories, food, and other aquarium-related products.
Order means a purchase request submitted by the Customer through our website.
2. Order Acceptance
All orders are subject to acceptance, payment confirmation, stock availability, weather conditions, carrier availability, and, where relevant, the safe transport of live goods.
We reserve the right to reject, cancel, or delay any order where necessary, including where an item is unavailable, a delivery area is unsuitable, weather conditions are unsafe, payment cannot be verified, or we believe the order cannot be fulfilled safely.
Once your order is accepted, you will receive an email confirmation.
3. Products and Availability
We make every effort to keep product information, images, descriptions, and stock levels accurate. However, availability may change without notice.
For live animals, images and descriptions are provided as accurately as possible, but colour, size, markings, sex, behaviour, and appearance may vary slightly due to lighting, growth, development, and natural variation.
If a product becomes unavailable after your order is placed, we will contact you promptly and offer a suitable alternative, store credit, or a refund.
4. Pricing and Payment
All prices are listed in Australian Dollars (AUD) and include GST where applicable.
Payment is required in full at the time of order unless otherwise agreed in writing. Accepted payment methods may include credit card, debit card, PayPal, or other payment options shown at checkout.
Shipping fees are calculated at checkout based on product type, parcel size, weight, delivery method, and destination.
We use secure third-party payment processors and do not store full payment card details.
5. Shipping and Delivery
Little Lotl’s ships within Australia only. We do not ship outside Australia.
Live Goods
Live fish, amphibians, invertebrates, plants, and seeded media are generally shipped only on Mondays, weather and public holidays permitting.
Live goods are packed carefully using appropriate packaging, which may include insulated packaging, oxygen support, heat or cool packs where suitable, and careful dispatch timing.
Live goods typically arrive within 1–4 business days in suitable delivery areas, including Express Post zones 1–3 where applicable.
Dry Goods
Dry goods usually arrive within 3–7 business days, depending on the carrier, destination, and parcel type.
Shipping Providers
We may use Team Global Express, Australia Post, or other suitable carriers depending on the order type and delivery location.
Live Axolotl Shipping
Live axolotl shipping is $50.00 within Express Post zones 1–3 for up to 3 axolotls. Addresses outside Express Post zones 1–3 may incur additional fees and may require a shipping quote before dispatch.
Customers must provide accurate delivery details and must be available to receive live goods on the scheduled delivery day.
If you are unavailable on the day of delivery and redelivery is required, a redelivery fee of $35.00 may apply.
Delivery Issues
Please inspect all parcels immediately upon delivery. If your parcel is damaged, delayed, missing, incorrect, or there is an issue with live goods, please contact Little Lotl’s as soon as possible.
For live arrival claims, the requirements in Section 6 must be followed.
6. Live Arrival Guarantee & Claims Policy
We take every reasonable step to ship live goods safely. However, live animal transport involves factors outside our control, including weather, carrier handling, delays, delivery availability, incorrect addresses, missed deliveries, and customer availability.
To be eligible for a live arrival claim, the Customer must:
a. provide accurate delivery details at the time of order;
b. be available to receive the parcel on the scheduled delivery day;
c. follow all delivery and arrival instructions provided by Little Lotl’s;
d. video the parcel being opened within one hour of the delivery notification;
e. clearly show the unopened parcel, packaging, animal or live goods, and any issue in the video;
f. contact Little Lotl’s immediately if there is a problem.
Claims may not be accepted where:
a. the delivery address was incorrect or incomplete;
b. the parcel was not collected or received promptly;
c. the Customer was unavailable for delivery;
d. the parcel was redirected, held, or delayed due to customer action or inaction;
e. opening was not filmed within one hour of delivery notification;
f. the Customer did not follow acclimation, unpacking, or care instructions;
g. the issue occurred after successful arrival due to water quality, tank conditions, temperature, handling, or other care-related factors outside Little Lotl’s control.
Where a valid live arrival claim is approved, Little Lotl’s may offer a replacement, store credit, or refund at our discretion, depending on the circumstances and availability.
Shipping fees may not be refundable unless required by law.
Nothing in this policy limits your rights under Australian Consumer Law.
7. Order Cancellation
Orders may be cancelled before dispatch by contacting Little Lotl’s by email or phone.
Once an order has been dispatched, it cannot usually be cancelled.
Live goods cannot be cancelled, returned, or exchanged once dispatched unless required by Australian Consumer Law or approved by Little Lotl’s in writing.
8. Returns and Refunds
Non-live goods may be returned within 14 days of receipt if they are unused, unopened where applicable, in original packaging, and in resaleable condition.
To request a return, please contact Little Lotl’s for return approval before sending any item back.
Return shipping costs are the Customer’s responsibility unless the item is faulty, damaged, incorrect, or otherwise required to be covered by law.
Refunds are usually processed within 7 business days after returned goods are received and inspected.
We do not accept change-of-mind returns for live animals, live plants, live food, frozen food, opened food, seeded media, custom items, clearance items, or used aquarium products unless required by law.
9. Australian Consumer Law
Your purchase is protected under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You may be entitled to a repair, replacement, refund, or other remedy if a product fails to meet a consumer guarantee.
Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies you may have under Australian Consumer Law.
10. Customer Responsibilities
The Customer is responsible for ensuring that any live animal or plant purchased from Little Lotl’s is suitable for their aquarium, experience level, water conditions, tank size, filtration, temperature, and local rules or restrictions.
For axolotls and other live aquatic animals, the Customer must ensure that the tank is properly cycled, water parameters are safe, and appropriate care requirements are met before the animal arrives.
Little Lotl’s may refuse or delay the sale of live animals if we believe transport conditions, customer preparedness, or animal welfare may be at risk.
11. Limitation of Liability
To the fullest extent permitted by law, Little Lotl’s liability is limited to the purchase price paid for the relevant goods.
Little Lotl’s is not liable for indirect, incidental, special, or consequential loss arising from the purchase, delivery, care, or use of goods, except where liability cannot be excluded under Australian Consumer Law.
12. Intellectual Property
All content on this website, including text, images, logos, graphics, product descriptions, branding, and trademarks, is owned by or licensed to Little Lotl’s.
You may not copy, reproduce, distribute, modify, or use our intellectual property without written permission.
13. Privacy
We collect and use personal information to process orders, arrange delivery, communicate with customers, manage customer service, and operate our business.
For more information, please review our Privacy Policy available on our website.
14. Governing Law
These Terms & Conditions are governed by the laws of Victoria and the Commonwealth of Australia.
Any disputes will be subject to the courts and tribunals of Victoria, Australia, unless otherwise required by law.
15. Contact Us
Little Lotl’s
11 Butterfield Place
Cranbourne East VIC 3977
Australia
Email: Support@LittleLotls.com.au
Phone:
Veronica — 0400 590 650
Erik — 0438 514 612